Transaction confirmation

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact us. Delivery of Products/Services Electronic Tickets ("e-Tickets") Paper Ticket: All GDS carrier (Air India, Indian Airlines, Jet Airways, and JetLite) will be dispatched to the delivery address provided at the time of booking within 3 business days of making the booking. All the tickets would be couriered to you without any additional cost. Yatra shall not be held responsible if customer is not available at the time of delivery. What is an e-Ticket? An e-Ticket is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-Ticket. How will I get my e-Ticket details? Your e-Ticket details will be sent to your email address provided by you at the time of making the payment for your booking. In case you do not have an email address, the details will be given to you over the phone. How will I get my boarding pass for an e-Ticket? You will need to show your e-Ticket confirmation email and e-Ticket number along with a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time. Is it necessary to show my e-Ticket confirmation email at the airport check-in counter of the airline? It is not mandatory to show your e-Ticket confirmation email. In case you are not carrying the e-Ticket confirmation email, you will need to show a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your e-Ticket confirmation email and e-Ticket number.    Amendment and Cancellation policy To amend/cancel your ticket, kindly contact us on 09830358504/09330984254.  You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled. How do I get a refund after canceling my ticket? After canceling your booking, you will need to send us the ticket (in original, in case of paper tickets) to the following address: SHUBH YATRA 35, A.P.C. Road (Ground Floor) Kolkata-700009. West Bengal. INDIA On receiving the ticket, the refund shall be processed within 45 days from the date of receipt. In case of e-Tickets and PTA, the refund shall be processed within 45 days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card only. Payments made using any other form of payment will be refunded by cheque within a maximum of 45 days from date of receipt of ticket. What are the cancellation / Amendment charges? Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account. Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows. Except for Air India and SpiceJet, the airline cancellation fee is Rs. 500 per sector per ticket. In case of Air India, the cancellation fee is Rs. 300 per sector per ticket. In case of Spice Jet, the cancellation fee is Rs. 600 per sector per ticket. Yatra will CHARGE Rs. 200 per booking as cancellation / Amendment service fee from its customers. The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and Yatra assumes no liability whatsoever in this regard. Note: Unless expressly stated otherwise, it is mandatory to contact Shubh Yatra for refunds and the airline will not refund your tickets booked on the Website. The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft.